St Austell Home Care

Covering St Austell & surrounding areas

Alexandras Community Care - St Austell

Unit 3A, Manfield Way, St Austell, Cornwall, PL25 3HQ
Registered Manager: Hayley Russell

Hayley's comments:

I've worked in care throughout my career, gaining experience across different settings and developing a strong understanding of what makes a great care service. Having previously worked for Alexandras Community Care, I was pleased to return in September 2026 as Registered Manager of the St Austell branch.

For me, the most rewarding part of care is seeing the difference we can make to someone's life. Whether it's helping someone do something they haven't been able to do for a while or watching their confidence grow, those positive outcomes are what make this work so worthwhile.

I'm passionate about building a positive, supportive team and ensuring our carers have the organisation and support they need to deliver high-quality care.

Outside of work, family is very important to me. I enjoy travelling, reading, walking my dog and spending time at the beach, particularly sea swimming.

At Alexandras, we offer a wide range of care and support services to help people remain independent in their own homes. We understand that great care means something different to everyone, so we take the time to understand what matters most to each individual.

Our St Austell team is committed to providing compassionate, reliable and person-centred care, helping to make each day a little brighter and easier for the people we support.

Our team is your team.

CQC Comments:

"During our observation of a lunch time visit we saw that staff were friendly, polite and kind. Staff acted to ensure the person's privacy was respected and it was clear that the person was in charge of how support was provided."

 


SUPPORTING TEAM

I started my career in care at 18, working for the NHS before moving to Cornwall. After a few years in hospitality, I returned to care and joined Alexandras Community Care in January 2021. I've since completed my NVQ Level 3 and am working towards my Level 5 qualification.

What I enjoy most is making a difference to people's lives and seeing their progress. I believe great care means treating everyone with dignity and respect while encouraging their independence. We're like a family at Alexandras, and I believe humour and reliability make a great team.

Outside of work, I love spending time with my family. I've previously played rugby at county level, enjoyed rowing and kickboxing, and even taught myself to play the Irish whistle!

Louise Rails

Manager
I joined the Alexandras team in June 2024 and was promoted to Team Leader in February 2025 and moved to Senior Care Coordinator in September 2026.
I really enjoy working in care and feel very passionate about it.
I have started my diploma as I am really eager to learn and love working with carers and service users alike.

Lyn Chucka

Senior Care Coordinator

WANT TO KNOW WHAT IT'S LIKE TO WORK FOR THE ST AUSTELL OFFICE?

Read Lorna's story; Lorna joined us in Winter 2020 and is currently studying for her social care qualifications.


CURRENT VACANCIES

View on our careers portal: https://careers.alexandra-care.com/


Recent Team Activities


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