About our Penryn office
Heidi's comments:
I began my career in care when my eldest daughter was very young, starting as a Community Carer. I first joined Alexandras Community Care around 11 years ago and, after spending some time working in the NHS, returned to the company. Over the years, I've progressed through administrative and Deputy Manager roles and now manage our Falmouth branch.
What I enjoy most about my role is supporting both our clients and colleagues. There's nothing more rewarding than helping someone achieve something that's important to them, particularly when they're facing difficult circumstances. I believe great care is about treating people with dignity, bringing positivity into their lives and helping them make the most of every day.
I'm passionate about developing a strong, supportive team where everyone can learn from one another and grow in confidence. I believe good communication, trust and sharing knowledge are essential to providing the best possible care.
Outside of work, I'm a mum of two and enjoy spending time with my children, family and friends. I love going to the gym, listening to music, walking my dog and meeting friends for coffee or a meal. I'd describe myself as enthusiastic, positive and determined!
At Alexandras, we offer a wide range of care and support services to help people remain independent in their own homes, from as little as 30 minutes per week to several visits daily.
Our Falmouth team is committed to providing compassionate, reliable and person-centred care. We work together to support each individual's needs, helping them maintain their independence and enjoy the best possible quality of life.
Our team is your team.
CQC Comments:
"Staff were respectful and supported people to be as independent as possible."
Homecare.co.uk review for the Penryn team March 2026:
"I'm visiting my elderly relative for a couple of days and have met some of the staff. We have been using the services for 6 weeks now. The staff are lovely and kind. They are meeting resistance in these early days, though but keep smiling and do everything they can. We are satisfied overall with the service and communications received." View on homecare.co.uk.
I've been working for Alexandras for 2 years. In September 2022 I was promoted to Team Leader and in Feb 2023 to Deputy Manager.
I used to work in the care profession and then had a break and went into retail.
When Covid happened I decided that now would be a better time than ever to go back to the caring profession.
I enjoy long walks, learning the guitar, reading and crafting activities.
My interest in care began when I supported my parents, and I enjoy working in a team where I can make a difference to others. I previously worked as a Distribution Site Manager in health, social care and sport.
For me, great care means treating everyone with dignity, respect and compassion. I believe good communication, accountability and supporting one another are what make a great team.
Outside of work, I love riding horses and have even ridden one backwards! I'm a little shy at first, but also compassionate and bubbly, and you'll often find me spending my days off with my horses.
My journey into care began when I looked after my grandmother, which inspired me to pursue a career helping others. What I enjoy most is seeing people happy and knowing they feel comfortable, safe and supported.
I believe great care should always be person-centred, with patience, compassion and kindness at its heart. I enjoy being part of the Alexandras team, where there's always something new to learn, and believe good communication is essential.
Outside of work, I enjoy spending time with my family, going to the cinema, visiting the sea and enjoying a coffee. I'd describe myself as kind, hardworking and selfless.
View on our careers portal: https://careers.alexandra-care.com/
The Penryn/Falmouth team enjoyed splashing around for their team building at the Kernow Adventure Park!
The Penryn team celebrated Halloween in style!
The team celebrated all their hard work this year at Casa Tapas. Looking fabulous ladies!
Our Managers and Team Leaders gathered for a well earned dinner.
Carbon Pixel