Alexandras Community Care - Penzance

Hannah's Comments:

I've been part of Alexandras Community Care for 12 years, starting as a part-time Community Carer before moving into a full-time role. Since then, I've progressed through Team Leader and Deputy Manager positions to become Registered Manager of our Penzance branch.

One of the things I love most about working in care is seeing the difference we can make to people's lives. A particularly rewarding experience was supporting a client through a re-enablement package. When we first started providing care, they were unable to walk, talk or manage daily activities independently. Working alongside other professionals, we saw them gradually regain their independence and return to enjoying everyday life with their family.

I believe one of Alexandras' greatest strengths is our team culture. We're like one big family, with colleagues across different branches always willing to help and support one another. I'm passionate about making sure our team feels supported and has the time and guidance needed to deliver high-quality, person-centred care.

Outside of work, life is busy with my partner, our young son Chase and our two working cocker spaniels, Loki and Luna. We love spending time outdoors, particularly walking the dogs at Heidi Woods. I'm also a very sociable person who loves a chat and has been known to enjoy a bit of singing in the pub, even if I'm no Whitney Houston!

At Alexandras, we provide a wide range of care and support services to help people remain independent in their own homes, from short visits to more comprehensive daily support.

Our Penzance team is committed to providing compassionate, reliable and person-centred care. We're focused on building strong relationships with our clients, supporting our carers and ensuring everyone receives the quality of care they deserve.

Our team is your team.

CQC Comments:

"People's care plans were detailed and informative and provided staff with sufficient information to enable them to meet people's needs. People and their relatives had been involved in the process of developing and reviewing these documents."

Recent customer comments:

"You care, you respond, you are contactable, knowledge is great, you communicate, you are professional."